Practice Transformation Masters Program
Course Schedule

1
Opening Session:
Focus on Vision, Mission and Purpose

Identifying your personal and professional purpose
Clinical philosophy - Why you do what you do
Clinical quality - the nonnegotiable prerequisite
Formulating and communicating your vision
Incorporating your foundational beliefs
Living your mission and purpose
Practicing with a contagious passion

2
Session Two
Focus on Leadership

Foundational principles of leadership
Understanding your personal style
Prerequisites for effective leadership
Leadership assessment
Establishing standards
Determining how YOU must first change
How, when and why to lead others

3
Session Three
Focus on Management

Foundational principles of management
Developing awareness as a manager
Prerequisites for effective management
How, when and why to manage resources
Creating an environment for empowerment

4
Session Four
Focus on Staff

Practice Modeling - Creating the right structure
Client-contact staff and support staff
Principles of hiring
Establishing clear expectations
Skills, attitudes and behaviors
Responsible training, evaluation and feedback

5
Session Five
Focus on Team

Definition of Team - beyond getting along
Understanding Team Dynamics
Interpersonal dynamics - understanding style
Meetings - appropriate use of your time together
Essential conflict - how to create and use it
Mutual accountability
The Owner - Employee continuum

6
Session Six
Focus on Client Services

Introducing new clients to your practice
Outcomes, means and prices
Eliminating emergencies
True Caring - not window dressing
Establishing your array of services
Full staff involvement
Follow-up - No lost opportunities
Understanding your client's agenda

7
Session Seven
Focus on Systems

Principles of General Systems Theory
Proactive vs remedial systems
Understanding the process of change
Fixing it even when it "ain't broke"
Systems review and modification
Strategies for implementing systems changes

8
Session Eight
Focus on Marketing

Determining your distinctiveness
Understanding internal marketing
Verbal communication with a message
When to use external marketing
Client Surveys
The importance of written communication

9
Session Nine
Focus on Money

How much is enough?
Establishing and communicating fees
The importance of healthy financial arrangements
Compensation essentials
Eliminating your accounts receivable
Putting overhead in proper perspective
The role of insurance

10
Session Ten
Focus on Practice Development

Putting it All Together
Future Focusing and goal-setting
Where to go from here
Self-Reliance
Self-Guidance

See Also:
Request a Masters Program Prospectus
Program Structure
Online Enrollment Form