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Audio Programs
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Success With New Patients |
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| How to connect with your patients and achieve greater success
With Sandy Roth
Let's face it, most of your new patients aren't really new at all. They've simply moved from another practice. It's your job to learn their story so you can meet their expectations and avoid becoming just another recycled practice.
Sandy guides you through this energizing, roll-up-your-sleeves course. Learn how to discover each patient's story, develop valuable relationships, and find ways to market your practice with your patient's help. You'll explore what you are doing now, discover what's missing, create a new process that's just right for you and successfully launch your new plan.
Highly recommended for the dentists, treatment and patient coordinators, facilitators and the entire team.
Price US$ 299
Or call (800) 848-8326
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Introduction to Relationship-based Dentistry
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Recorded LIVE!, this program features a lively, interactive 2-day learning event and condenses it into a workshop-on-CD. Sandy Roth covers the fundamental concepts and initial learning necessary to launch your practice into a behaviorally sophisticated one. Suitable for the dentist and entire team you will be given an opportunity to re-think your practice model and consider how to create an environment where patients feel understood, respected, and safe enough to openly discuss their concerns. Learn effective communication skills and begin to clear away internal issues that impede the progress of becoming a truly relationship-based practice. Dentists will be challenged to develop a clearly-defined purpose which establishes a more successful way of serving the team and the patients. You will gain a renewed sense of commitment and begin to create a concrete set goals for the practice. The result will be more connected patients choosing better dentistry sooner as well as an improved atmosphere for the entire team.
Price US$ 299
Or call (800) 848-8326 |
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Behaviorally Speaking: Creating a Hygiene Practice of Distinction
(Available on CD (compact disk) only
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In dental or hygiene school, you learned that you were to make people well through a series of technical and clinical procedures. Your job
was to fix, to correct, to repair, to remediate. You learned that you were the healers of others, that you were to"teach" those who came to you and that would make them "good" patients.
Actually, nothing could be farther from the truth.
And you know that, of course, because the fixing doesn't really fix. The correcting doesn't correct for very long. The repairing doesn't last. The remediating itself has to be remediated. And the teaching doesn't cause learning. You continue your same behaviors and many of your clients continue theirs. Not much changes.
The major thrust of this workshop centers around behavior change. Not your clients', but yours. If your patients are to change you must do the changing! You cannot help them to do things differently unless you begin to support them and work with them in a different way.
Sandy's most popular workshop for hygienists is now available on CD!
For the first time ever, hygienists can now learn the skills to become more successful with their patients without even leaving home.
Price US$ 279.
Or call (800) 848-8326
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| Money Matters: How to Create Healthy Financial Relationships |
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Everyone has money issues - from the patient who drives the Mercedes to the one who takes the bus, as well as everyone who works in the practice. The challenge for the exceptional practice is to proactively address issues of fees, financial arrangements, costs and value. When team members understand, acknowledge and accept the role of money in clients' choice-making process, they have a wonderful opportunity to support these choices. Learn to avoid the problems with money that can cause team members to misunderstand, and patients to leave your practice.
Price US$ 279
Or call (800) 848-8326
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Practical Psychology for Dentistry:
The ten most important psychological principles you and your team must understand |
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How many times have you been frustrated by the behavior of a patient? Sometimes people just don't make sense! Or do they?
The more you understand yourselves and your patients, the more you can help them become healthier. Yet many dentists and team members understand very little about the complex psychological dynamics facing them every day. These principles will help you understand the way people relate to you, communicate and make decisions. This audiocassette program provides a critically important foundation in the basics of human behavior which impact you, your work, and your practice.
Price US$ 279
Or call (800) 848-8326
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| No Chainsaws Necessary: Eliminating the Bottleneck at the Front Desk |
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As times change, so must our systems and structures. Just as the computer takes us beyond a world dominated by carbon paper and Sycom appointment books so too does it open doors of opportunity for every team member to more fully serve each client. Yet the traditionally structured front desk, as a fixture in our facilities and in our minds, often by its mere existence creates barriers to our ability to fully serve our patients.
Learn how the front desk creates problems rather than eliminates them, the implications for you and your patients, what you can do about it.
Develop clarity about the business functions your patients should never witness or overhear.
Discover what systems and structures can be eliminated immediately - without architectural changes - to end the bottleneck.
Learn why decentralization is essential to excellent service and why cross-training doesn't solve the problem.
Understand the skills and talents each team member must master now.
Discover how to build a practice without dependence on a front desk, and free from its inhibiting structure.
Suitable for the whole team.
Price US$ 279
Or call (800) 848-8326
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No Stones Unturned:
Essential Skills of Facilitation |
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Don't avoid or hand off difficult patient interaction or allow unexpected encounters to throw you off balance. It's imperative for you to learn the facilitation skills to anticipate, handle and even look forward to these conversations. No Stones Unturned is designed for every dental team member who interacts with patients. It will help you:
- Develop the facilitation skills needed to expand the patient's ability to explore options and make healthy choices;
- Develop your own style as a facilitator so that your personal approach is authentic and comfortable for you;
- Build relationships with your patients that are based on mutual respect, honesty and integrity;
- Become an engaged, active listener who can describe your observations and insights in a non-judgmental way;
- Show respect for the patient's dilemma and decision-making process;
- and develop the capacity to move through difficult conversations.
Price US$ 279
Or call (800) 848-8326
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No Two Days are Alike:
A Survival Guide for
Successful Change |
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Just when you think your practice is finally taking shape, something big changes! Let's face it. Change does not come easy. In fact, it can be downright uncomfortable, and you or some of your team may actively resist. With this audio program, you will learn to embrace change and deal with the challenges and opportunities it brings.
This two-hour course will help you learn how to embrace change in a healthy and positive way and sets the stage for any of life's changes; either those external ones imposed on you, or the ones you purposefully choose to make. Contains valuable leadership guidance for dentists and empowering messages for the team.
Two tapes remain in stock. After that, CD only.
Price US$ 79
Or call (800) 848-8326
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