Outline of Mastery Series Modules

Module 1: Clarification to Gain Understanding

Module 2: Eliminating Jargon

Module 3: Who Owns the Problem?

Module 4: From Chit-Chat to Focused Conversation

Module 5: Open-ended Questions

Module 6: Asking Questions Without Prompting Answers

Module 7: Name It and Slay It

Module 8: "Why" is More Important than "What"

Module 9: 100 Ways to Ask "Why" Without Using the Word

Module 10: Choosing Round Words

Module 11: Checking Out Assumptions

Module 12: Telling the Truth with Grace