A compilation of Sandy's most useful concepts and ideas on a user friendly, fully-indexed CD. Sandy's newsletters, which started with Faxnet way back in 1997 and acquired the new name of Communique in 2000, have been widely read and referenced. Readers have told us they keep each issue and refer to them when a similar topic comes up in their practice. Eight years of these valuable newsletters have been compiled into this comprehensive reference tool. Topical and relevant, this virtual encyclopedia contains useful advice on leadership, management, team and patient relationships and everything in between. When an issue comes up in your practice, this will be a ready source of information and ideas to help you address it with confidence.

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Appointments:
  #14 The True Cost of Confirmation Calls

Hiring:
   #151 Red Flags

Hygiene:
   #112 HONEST

Leadership:
   #92 How Not to Lead
   #20 Core Principles and Promises
#129 Expectations

Marketing:
    #186 Elevator Speech

Patient Relationships:
    #85 Unzippin' Their Heads
    #183 Outcomes
    #178 The Case for Facilitation

Team:
    #95 What is a Team?

Training:
    #38 The Importance of Training

Urgencies/Emergencies:
    #111 The Comfort Appointment

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Price US$ 299

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